Services
Astrofriver automates the five highest-friction touchpoints in the Kenyan B2B and B2C customer journey — with chatbots configured specifically for your industry.
We map your customer flows before writing a single conversation script, so each bot reflects how your actual buyers think and speak.
Generic chatbot templates answer generic questions. What Astrofriver delivers is different: we start every engagement with a structured discovery session in which we document your top 30 customer queries, your escalation thresholds, your CRM field structure, and your brand voice guidelines. From that foundation we build a conversational flow that feels like talking to a knowledgeable member of your team — not a FAQ page with a chat bubble. Each bot is tested against real historical inquiry data where available, iterated with your team's feedback, and deployed only when it clears a quality benchmark covering response accuracy, escalation handling, and load performance under simultaneous conversations. Ongoing monthly reports show you exactly how many leads were captured, how many queries were resolved without human involvement, and where the bot still needs refinement.
Each service can be deployed independently or combined into a full-stack customer engagement suite.
A structured intake conversation that qualifies visitors by budget, timeline, and need — then routes hot leads to your sales team immediately and nurtures cooler ones through a follow-up sequence. Deployed on your website or landing pages.
A knowledge-base-powered bot trained on your product catalogue, pricing FAQs, and policy documents. It resolves Tier-1 queries instantly and creates a support ticket with full conversation context when escalation is needed.
Two-way calendar sync with Google Calendar or Outlook. The bot checks real-time availability, confirms bookings with SMS or email reminders, and sends 24-hour pre-appointment nudges to reduce no-shows by up to 40%.
We ingest your existing FAQ documents, help-centre articles, and email templates to build a structured answer library. The bot learns which phrasing your customers actually use and maps it to the correct answer — not just keyword matching.
Native connectors for HubSpot, Zoho CRM, Salesforce, and Pipedrive. Every captured lead, resolved ticket, and booked appointment is pushed as a structured record with custom field mapping agreed during onboarding.
Four clear phases, each with a defined deliverable and a sign-off point before the next phase begins.
Phase 1 is Discovery: a 90-minute session where we map your customer journey, collect your top queries, and agree on escalation rules. You receive a written flow diagram for approval before any build work starts. Phase 2 is Build: our team configures the conversational flows, integrates your CRM, and sets up the channel connections — website widget, WhatsApp, or Messenger. Phase 3 is Review: you test the bot in a staging environment and submit feedback; we iterate until you are satisfied. Phase 4 is Launch and Monitor: the bot goes live and we provide a 30-day hypercare window with weekly performance reports. Results we cannot guarantee include conversion rates on paid traffic you control independently, or CRM data quality if your existing records are incomplete at the point of integration.
The appointment-booking bot cut our receptionist's manual scheduling work by roughly three hours a day. We went from 12 bookings a week to 19 in the first month — and the no-show rate dropped noticeably because of the reminder messages.
Dr. Mutua Njoroge, Clinic Director, Nairobi
Book a free discovery call and we will recommend the right combination based on your actual customer data.
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